Privacy Policy

Last Updated: May 10 2026

Elah.io (“Elah”, “we”, “us”, or “our”) operates a specialized transformation intelligence platform designed for practitioners.

This Privacy Policy explains how we collect, use, and protect information when you use our Service.

1. Overview

Elah is designed with a privacy-first architecture.

– We do not store client personally identifiable information (PII)
– We minimize data collection at all levels
– We do not use your data to train external AI systems

The platform is intentionally structured so that practitioners retain full responsibility for client privacy.

2. Information We Collect

We collect minimal practitioner-level information only.

Practitioner Account Data (Optional)

– Name (can be generic)
– Email address
– Phone number (optional)

This information is:

– Not required to be detailed or identifying
– Used only for account access and communication

System & Technical Data

– Login session data (cookies)
– Basic browser/device information
– IP address (for security and system integrity)

What We Do NOT Collect

– Client names (beyond first name or initials entered by practitioner)
– Client contact details
– Medical or psychological records
– Financial/payment data (handled externally by Stripe)

3. Client Data Responsibility

Elah does not store identifiable client data.

Practitioners agree to:

– Use first names only or initials
– Avoid entering:

– full names
– email addresses
– phone numbers
– addresses
– medical or sensitive information

Responsibility for client privacy rests entirely with the practitioner.

4. AI Data & Processing

Elah uses AI to assist with:

– intake structuring
– pattern recognition
– workflow support

Data Protections

– AI session data is isolated per practitioner (tenant-scoped)
– Data is not shared across users
– Data is not used to train external AI models

Audio Handling

– AI intake sessions are not stored as audio recordings
– Only structured outputs are retained where necessary

5. How We Use Information

We use collected data to:

– Provide access to the platform
– Maintain system functionality and security
– Communicate updates, improvements, or system notices
– Respond to support requests

We do not:

– sell your data
– rent your data
– use your data for advertising

6. Communication

We may contact you regarding:

– account-related updates
– platform improvements
– important service notices

These communications are limited and relevant to your use of the Service.

7. Community Hub & Bulletin Tickertape Board

Elah includes a real-time practitioner bulletin ticker-tape board.

Important Disclosure

By interacting with posts:

– You may share your email address with another practitioner
– You agree to receive direct communication from the post creator

This interaction is:

– voluntary
– initiated at your discretion

Elah is not responsible for communications between users.

8. Data Retention & Deletion

We retain minimal data only as needed for system operation.

Your Rights

You may request:

– Access to your data
– Correction of your data
– Full deletion of your data

Deletion Requests

Upon written request:

– All associated data will be permanently deleted
– Data cannot be recovered after deletion

9. Data Security

We implement reasonable technical safeguards to protect data.

However:

– No system is 100% secure
– You acknowledge inherent risks of internet-based systems

10. Third-Party Services

We use trusted providers to operate the platform:

– Stripe – Payment processing
– Hosting providers (e.g., AWS) – Infrastructure and storage

These providers:

– only receive necessary data
– are not permitted to use it for other purposes

11. Age Restriction

The Service is intended for users 18 years or older.

We do not knowingly collect data from individuals under 18.

12. External Links

Elah may contain links to third-party websites.

We are not responsible for their content or privacy practices.

13. Changes to This Policy

We may update this Privacy Policy at any time.

Updates will be posted with a revised “Last Updated” date.

Continued use of the Service constitutes acceptance of changes.

14. Contact

If you have questions about this Privacy Policy:

Use the inquiries contact form on Elah.io